Guides and answers to common questions.
You can request deletion from the "Me" page in the app. Deletion is permanent and cannot be undone. Account-linked cloud ciphertext data will be removed, and local residual data should be cleared by following in-app prompts. Please proceed only when you are sure you no longer need the account.
Because of E2EE, support and backend operators cannot directly access your plaintext mood entries. When reporting an issue, include reproducible steps, timestamps, device model, OS version, app version, and non-sensitive screenshots to help us investigate.
Your recovery phrase is required to restore encryption keys after device loss, reset, or migration. If both your devices and recovery phrase are lost, encrypted history may become unrecoverable. Store the phrase in a trusted offline place. Avoid screenshots or sharing it in messaging apps.
On a new device, you need key recovery or device authorization before encrypted history can be decrypted. A typical flow is: write locally -> upload encrypted data when online -> other authorized devices download and decrypt. If content does not appear immediately, check connection status and refresh after sync completes.
Yipa supports core journaling offline. You can create entries and read content already available on your current device without network access. When back online, additional capabilities become available, including sync, device management, feedback, and point recharge. If some actions are disabled while offline, this is expected and helps protect data consistency and account safety.
Mood notes and divination-related content in Yipa are protected with end-to-end encryption. Your content is encrypted on your device before upload. The server stores ciphertext only, and we cannot read your plaintext entries. Account-level data (such as email, device metadata, and required service logs) is still processed under our privacy policy for account, security, and service reliability purposes.